Encora helped the client rearchitect and streamline its data services, highlighting the strategic assets and addressing gaps in the customer experience.

• Envision: Strategic Positioning services formalized the company’s sources of structural advantage, as an input into the innovation roadmap. Customer Journey mapping outlined the flow of cross-channel touchpoints in the targeted customer experiences, and prioritized gaps to be addressed.
• Enable: Cloud Enablement services moved core platforms to the public cloud. Platform Modernization services re-envisioned the client’s platform as a mobile-first product. Product Support optimized the efficiency of data transfer services between the client and external data sources, focusing on speed of end-to-end order flow.
• Engineer: Product Engineering & Development services built new application on a cutting-edge technical stack. Dev Ops & Continuous Engineering provided process and infrastructure support to ensure a smooth transition.
• Engage: User Interface / User Experience (UI/UX) and Mobility Services were used to redesign the digital experience, optimizing for app and mobile web experiences.  Data Science & Analytics services provided reporting and targeted visibility into the drivers of performance.