IAM & Cybersecurity Client

Posted by Encora on Aug 31, 2020 3:01:07 PM
To compete and win companies must be prepared to expand rapidly, taking strategic advantage of new technologies and emerging data resources.

Topics: IAM & Cybersecurity

Industry Context

To compete and win, companies must be prepared to expand rapidly, taking strategic advantage of new technologies and emerging data resources. Systems integrations are increasingly a source of competitive differentiation, enabling the transfer and utilization of realtime information between and across platforms.

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Client Challenge

Encora’s client provides realtime data services for businesses. Its wide array of data integrations represent a significant strategic advantage, but had over time also introduced unwelcome latency into order processing. Slow response times and a cumbersome mobile experience were taking a toll on the end-client experience.

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Approach

Encora helped the client rearchitect and streamline its data services, highlighting the strategic assets and addressing gaps in the customer experience.

  • Envision: Strategic Positioning services formalized the company’s sources of structural advantage, as an input into the innovation roadmap. Customer Journey mapping outlined the flow of cross-channel touchpoints in the targeted customer experiences, and prioritized gaps to be addressed.
  • Enable: Cloud Enablement services moved core platforms to the public cloud. Platform Modernization services re-envisioned the client’s platform as a mobile-first product. Product Support optimized the efficiency of data transfer services between the client and external data sources, focusing on speed of end-to-end order flow.
  • Engineer: Product Engineering & Development services built new application on a cutting-edge technical stack. Dev Ops & Continuous Engineering provided process and infrastructure support to ensure a smooth transition.
  • Engage: User Interface / User Experience (UI/UX) and Mobility Services were used to redesign the digital experience, optimizing for app and mobile web experiences.  Data Science & Analytics services provided reporting and targeted visibility into the drivers of performance.
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Results

The new client-friendly website and mobile application greatly enhanced the digital user experience. Optimizations to underlying data connectivity delivered improvements to processing speed and end-user experience, while also laying the foundation for robust management information systems.

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Processing Speed

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Order Volume