To compete and win, companies must be prepared to expand rapidly, taking strategic advantage of new technologies and emerging data resources. Systems integrations are increasingly a source of competitive differentiation, enabling the transfer and utilization of realtime information between and across platforms.
Encora’s client provides realtime data services for businesses. Its wide array of data integrations represent a significant strategic advantage, but had over time also introduced unwelcome latency into order processing. Slow response times and a cumbersome mobile experience were taking a toll on the end-client experience.
Encora helped the client rearchitect and streamline its data services, highlighting the strategic assets and addressing gaps in the customer experience.
The new client-friendly website and mobile application greatly enhanced the digital user experience. Optimizations to underlying data connectivity delivered improvements to processing speed and end-user experience, while also laying the foundation for robust management information systems.
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