About Encora

Encora partners with fast growing tech companies who are driving innovation and growth within their industries.

What We Do

We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people.

Encora

Our Team

Our team is a diverse global community of over 4,000 talented and highly-committed people. We call ourselves Encorians.

Leadership

Board of Directors

Venu Raghavan-1

Venu Raghavan

CEO

Venu Raghavan

Venu Raghavan

CEO

Venu Raghavan is the Co-Founder and CEO of Encora and a member of its Board of Directors. In his role as CEO, Venu is responsible for leading the strategic direction of the company, overseeing its extensive global operations, driving growth strategies, and promoting Encora’s values and client-first culture.

With Venu's strategic organizational leadership, Encora has witnessed sustained growth over the years and has established itself as the leader in next-generation product engineering and digital experience services space with unrivaled digital capabilities such as platform modernization, data analytics, customer experience, and cloud adoption. In July 2019, the company attracted investment from Warburg Pincus, a leading global private equity firm with a successful track record of backing growth-focused businesses in the high-tech and next-generation IT space.

Venu has over 25 years of experience in the Information Technology industry in both operational and advisory roles. He also serves on the Board of AZ Technology Council (www.aztechcouncil.org). Venu's keen interest and accomplishments in innovation, M&A, leadership, and strategy have won him numerous accolades. He was awarded the Ernst & Young’s Entrepreneur of the Year® Award in 2008 in the Emerging category in Orange County/Desert Cities. He won 'CEO of the Year Award 2018' by the Phoenix Business Journal for his contributions to Encora and the region’s growth in technology.

Vikas Tiku-1

Vikas Tiku

Group Finance

Vikas Tiku

Vikas Tiku

Group Finance

Vikas joins Encora to lead Group Finance, global operations, risk management, and strategic transactions. He brings over 30 years of experience with large, global businesses in the US, Asia Pacific, and Africa to the role.

Prior to joining Encora, Vikas served as Representative Director, Head of Transformation, Chief Financial, and Strategy Officer for Coca-Cola Bottlers Japan Holdings Inc., successfully leading post-merger integration and transformation, modernizing operations in manufacturing, logistics, route-to-market, financial and HR systems. He was voted as the ‘Best CFO in Japan’ (Food & Beverage sector) by Investor Weekly publication in 2018.

Vikas started his professional career with The Pillsbury Company. He subsequently served as COO and CFO for Source Precision Medicine, a start-up medical technologies company based in Colorado. He joined The Coca-Cola Company in 2005 as M&A Lead for Asia Pacific before going on to serve as CFO Africa (2006-2008), CFO Japan (2009-2014), and CFO Asia Pacific (2015-2016).

Vikas has a Bachelor of Electronics and Electrical Communication Engineering degree from Punjab University in India and an MBA from the University of Minnesota. He attended the Advanced Management Program at Harvard Business School in Spring 2019.

Rohit Nichani

Rohit Nichani

President, Product Engineering & Chief Commercial Officer

Rohit Nichani

Rohit Nichani

President, Product Engineering & Chief Commercial Officer

Rohit Nichani has been a key member of Encora’s leadership team since its inception. He has contributed to the significant growth of the OPD business at the company.

Rohit is responsible for managing several key client relationships and programs. He plays a critical role in helping shape the company's core focus areas, go-to-market strategy, innovation & product management, and client engagement. Rohit is the creator of our Test Automation products, AutomationNG and ManageNG. Additionally, he is responsible for the eLearning offerings in the US, with primary focus on Platforms and Managed Learning.

He brings with him over 20 years of solid IT experience, which includes delivery management, executive relationship management, technology thought-leadership, sales, and business development. Rohit is considered an authority in the areas of software product design, architecture definition, and engagement process definition.

Mario Chaves

Mario Chaves

President, Avantica

Mario Chaves

Mario Chaves

President, Avantica

With over 40 years of software industry experience, Mario Chaves has led Avantica's strategy and direction since its founding in the mid ‘90s. His constant pursuit of innovation has led Avantica to become an award-winning nearshore software services company. He was honored for Innovation in the ’Entrepreneur of the Year’ Awards in 2009 and 2018 by a major Costa Rican newspaper for leading the company to the development of groundbreaking applications using cutting edge technologies.

Before founding Avantica, Mario was Chief Technology Officer at Babcock & Brown, a leading investment banking firm, where he led a worldwide team and was responsible for all technology strategies and implementation. Before Babcock & Brown, Mario was Director of Product Development for Intuit, where he led the development of new products for the Quicken product line and managed the development of Intuit’s International Products. Prior to that, at Software Publishing Corporation, Mario created Harvard Graphics, which redefined the presentation graphics software category and was largely responsible for the company’s growth from $20M to over $100M in revenues.

Mario earned an MS in Electrical Engineering from the University of California at Davis.

Aditya-Srivastava

Aditya Srivastava

President, South East Asia

Aditya Srivastava

Aditya Srivastava

President, South East Asia

Aditya Srivastava has an extensive track record of creating and establishing successful technology services companies in the Asia-Pacific region. He brings in strong experience of delivering software & technology services in various domains; ranging from Logistics & Transportation to Financial Services and Manufacturing.

Under his leadership, Encora has grown steadily year on year and added new locations and lines of business in APAC. Prior to Encora, Aditya served as Associate Director at Apar Infotech (Ness Global).

Aditya is an engineering graduate from the University of Nagpur and has a Post Graduate Diploma from Henley Management College (UK).

Roberto Martinez

Roberto Martinez

President, Mexico

Roberto Martinez

Roberto Martinez

President, Mexico

Roberto Martinez has been working in the software nearshoring industry for 20+ years. As a senior executive, he is familiar with the needs, obstacles, and challenges faced by small startups as well as big teams.

As a leader at Encora, Roberto has helped the company acquire important clients such as OpenTable, Siemens, ZED Connect (Cummins), MDLive, Choice Hotels, Points International and others. His focus has been on helping companies to innovate, and not just perform the required task. This has helped his clients improve their output and increase their revenue.

Roberto gives great importance to the empowerment of talent and fostering of a great work culture; this has led to the company being listed as a Great Place to Work in Mexico for the last 8 years.

Roberto has a software engineering background from the prestigious Tecnologico de Monterrey and strategic direction from IPADE.

Joshua Kanter

Joshua Kanter

Chief Marketing Officer

Joshua Kanter

Joshua Kanter

Chief Marketing Officer

Joshua Kanter is an accomplished marketing leader with extensive experience in leading the marketing and customer experience functions across B2B and B2C businesses, including all aspects of the company's customer engagement strategy, direct marketing strategy, digital consumer engagement, loyalty marketing, marketing technology, customer analytics, and brand creative strategy.

In his role as Chief Marketing Officer at Encora, Joshua oversees the company’s marketing, experience design, and brand communications across all service lines and geographies. Prior to joining Encora, he served as the Chief Marketing Officer at PetSmart and International Cruise & Excursions and Senior Vice President of Marketing Strategy at Caesars Entertainment. Earlier in his career, Joshua was an Associate Partner at McKinsey & Company, where he focused on the loyalty strategy and customer lifecycle management practices in several service industries, including hospitality, financial services, telecommunications, and retail.

Joshua holds a Bachelor of Arts in Psychology from Harvard University and an MBA from the Wharton School of Business.

asal kharal profile

Asaf Kharal

EVP & General Counsel

Asaf Kharal

Asaf Kharal

EVP & General Counsel

Asaf Kharal is an accomplished attorney, with extensive experience working with high-growth companies including Google, Tesla, Arista, Zscaler and Nutanix over his illustrious career. Asaf specializes in helping technology companies to scale and succeed through corporate governance, international expansion, commercial transactions, licensing, intellectual property development and protection, strategic transactions and compliance.

Asaf Kharal is an accomplished attorney, with extensive experience working with high-growth companies including Google, Tesla, Arista, Zscaler and Nutanix over his illustrious career. Asaf specializes in helping technology companies to scale and succeed through corporate governance, international expansion, commercial transactions, licensing, intellectual property development and protection, strategic transactions and compliance.

Prior to joining Encora, Asaf served as Vice President & General Counsel of Prysm, a next-gen display and visual collaboration solutions provider based in San Jose, California. Prior to this, he served as Senior Counsel at Wilson, Sonsini, Goodrich & Rosati, where he provided insights to clients on corporate governance, strategic transactions, licensing, protecting and transferring of intellectual property, negotiating joint ventures and financial transactions.

Asaf holds a Juris Doctorate in Law and a Bachelor of Commerce from the University of Toronto. He is a member of the New York State Bar Association and the State Bar of California.

Luis Carlos Chaves

Luis Carlos Chaves

EVP & COO, Central & South America

Luis Carlos Chaves

Luis Carlos Chaves

EVP & COO, Central & South America

Luis Carlos Chaves oversees Avantica's daily operations and ensures they are in alignment with the company's strategic development plans. His vision and eye for detail have seen Avantica through impressive organic growth rates of 30-40% annually since the company's launch in 1993. Under Luis Carlos, the company grew from a small team of 5 people to almost 1000 employees throughout Latin America.

Prior to co-founding Avantica Technologies, Luis Carlos was the CTO/CIO of Banco Cuscatlán, a leading commercial bank in Costa Rica, where he was responsible for all software development, IT operations, and technology strategy for over 12 years.

Luis Carlos has over 34 years of experience in software development and systems architecture. He has also accumulated a wealth of expertise in secure financial systems, network architecture, database design, activity-based cost systems, and web development.

Luis Carlos earned a BS degree in Computer Science from Universidad de Costa Rica and an MBA in Banking and Finance from National University, San Diego.

Anesh-Korla

Anesh Korla

EVP & COO, India

Anesh Korla

Anesh Korla

EVP & COO, India

Anesh Korla has more than 20 years’ experience in the Information Technology (IT) industry. His background includes an in-depth appreciation of global delivery, large-scale agile transformation to drive substantial benefits, as well as expertise in managing executive client relationships and building high performing teams.

In his present role at Encora, Anesh’s primary function consists of strengthening the Next-Gen solutions around Mobility, Cloud, UI/UX, Analytics, Test Automation and Core Product Re-engineering Services, and enabling the company’s clients to optimally achieve their goals.

Prior to joining Encora, Anesh served as a Managing Director at Accenture where he was responsible for managing the P&L and delivery of programs for large clients. Before that, he was a senior leader at iGATE and GE Healthcare, driving Business Intelligence units and the Center of Excellence.

Anesh has earned his BE from Shah & Anchor Kutchi Engineering College, Mumbai.

Ram Ganesan

Ram Ganesan

President, Digital Experience

Ram Ganesan

Ram Ganesan

President, Digital Experience

Ram Ganesan is the quintessential intrapreneur. He is constantly on the lookout to bring new concepts and ideas to life.

At Encora, Ram heads the Digital Commerce and Learning teams, delivering exceptional Digital Experiences to varied audiences in the B2C and B2B space.

Previously, Ram was the founder of Sooryen Technologies, which joined Encora in 2018. Under his leadership, the company grew rapidly to make the Inc 500 list in 2016 and the Deloitte Fast 500 list in 2018. Earlier in his career, Ram has held various progressive technology leadership roles at 1800Flowers, Metlife, IBM, Citicorp, and Fujitsu.

Ram holds an MBA from Baruch College, New York and a Bachelors in Electrical Engineering from the University of Bombay.

Matt Perez

Matt Perez

EVP & COO, Mexico

Matt Perez

Matt Perez

EVP & COO, Mexico

Matt Perez has been building hardware and software products for over 30 years. He has helped raise close to $50M in VC investments as a co-founder of three startups. He's had two successful exits.

In 2007, Matt co-founded Nearsoft, Inc, a successful software development company helping clients grow to their software development teams with engineers in Mexico. The company joined Encora in 2017, and Matt now serves as EVP & COO of Encora’s Mexico-based operations.

Matt is a champion of the freedom-centered workplace that thrives across Encora’s Mexico offices.  A departure from traditional hierarchical organizations, the Mexican offices have been recognized by WorldBlu for their organizational freedom and empowering approach to self-management.

Jaison Verghese

Jaison Verghese

Global Controller & Chief Accounting Officer

Jaison Verghese

Jaison Verghese

Global Controller & Chief Accounting Officer

Jaison Verghese is an experienced financial leader with over 25 years of experience at several large organizations.

Jaison’s responsibilities at Encora include all aspects of financial management, with a focus on corporate accounting, regulatory and financial reporting, as well as development of internal control policies and procedures.

In his previous role at the Retails Asset Operations Group of ICICI Bank Limited, Jaison managed loan disbursement and post-disbursement customer compliances of retail loans. Prior to this, he was with WS Atkins India, where he held multiple responsibilities including finance, admin, and HR.

Jaison holds a Bachelor’s degree in Commerce and is a member of the Institute of Chartered Accountants of India.

Amardeep Singh

Amardeep Singh

SVP & BU Head, TCG India

Amardeep Singh

Amardeep Singh

SVP & BU Head, TCG India

Executive client relationship management, people management, sales, and business development.

Amar currently heads the Technology Consulting Group business for Encora in India. He is responsible for managing the P&L and leading business development teams to sustain existing business and drive new business growth in India. Amar is passionate and enterprising by nature and has helped Encora win and grow multiple strategic engagements.

Amar holds an Engineering degree in Computer Science from Nagpur University.

Pat Stoner

Pat Stoner

SVP, Client Services

Pat Stoner

Pat Stoner

SVP, Client Services

Pat Stoner is a seasoned technology executive who brings a unique blend of 25 years’ experience of sales, financial, and operations management within the software industry.

As SVP of Client Services, Pat is responsible for generating continued growth for Encora. Pat’s accomplishments have won him and the companies he has worked with prestigious awards from the Arizona Technology Council including ‘Startup Company of the Year’ (Flypaper 2008), ‘Leader of the Year’ (Learning-Edge 2001), and ‘Company of the Year’ (Omega Legal Systems 1999).

Pat has been an active participant in the Arizona technology community. He is an emeritus board member of the Arizona Technology Council and former charter and board member of TiE Arizona. He has also served on the Governor’s Council on Innovation and Technology (2003-2007) and the Phoenix Commission on the Economy (2003-2008).

suzanne

Suzanne McKenna

VP, People & Culture

Suzanne McKenna

Suzanne McKenna

VP, People & Culture

Suzanne McKenna is a Global Human Resources Executive with a 25-year proven track record in Strategy Development, HR Business Development, and Program & Project Management. Suzanne has worked in diverse environments, from US multinationals to start-ups.

As Vice President, People & Culture, Suzanne is responsible for leading and driving people strategies linked to Encora’s vision of growth and innovation. Previously, as Country HR Manager for Hewlett Packard, Suzanne led multiple mergers, acquisitions, divestitures, and downsizing programs. She also led global reward programs and transformational outsourcing deals at one of the leading multinational investment banks.

Suzanne’s ability to transform a vision into reality through sound strategic development has won her CIPD awards in the areas of employee engagement and change management.

Suzanne holds a B.A. Hons from National College of Ireland and a Diploma in Employment Law from University College Dublin. She is a continued member of the Chartered Institute of Personnel and Development, SHRM, and the Arizona HR Executive Forum.

Venu Raghavan

CEO & Director

Venu Raghavan is the Co-Founder and CEO of Encora and a member of its Board of Directors. In his role as CEO, Venu is responsible for leading the strategic direction of the company, overseeing its extensive global operations, driving growth strategies, and promoting Encora’s values and client-first culture.

With Venu's strategic organizational leadership, Encora has witnessed sustained growth over the years and has established itself as the leader in next-generation product engineering and digital experience services space with unrivaled digital capabilities such as platform modernization, data analytics, customer experience, and cloud adoption. In July 2019, the company attracted investment from Warburg Pincus, a leading global private equity firm with a successful track record of backing growth-focused businesses in the high-tech and next-generation IT space.

Venu has over 25 years of experience in the Information Technology industry in both operational and advisory roles. He also serves on the Board of AZ Technology Council (www.aztechcouncil.org). Venu's keen interest and accomplishments in innovation, M&A, leadership, and strategy have won him numerous accolades. He was awarded the Ernst & Young’s Entrepreneur of the Year® Award in 2008 in the Emerging category in Orange County/Desert Cities. He won 'CEO of the Year Award 2018' by the Phoenix Business Journal for his contributions to Encora and the region’s growth in technology.

Michael Sutcliff

Director

Michael Sutcliff is the Co-Founder and Chairman of Cherish Health. Prior to this, Mike was Group Chief Executive of Accenture Digital and a member of Accenture’s Global Management Committee. Before that, Michael was Senior Managing Director of Accenture’s financial services business in North America, with broad responsibility for the group’s strategy, client relationships, and financial performance. Between 2000 and 2005, he led Accenture’s finance & performance management global service line. He holds a Bachelor’s degree in Electrical/Computer Engineering and a Master of Science degree in Business from the Georgia Institute of Technology.

Viraj Sawhney

Director

Viraj Sawhney joined Warburg Pincus in 2005 and evaluates investment opportunities across TMT and Business Services. The sectors covered by him include logistics, telecom, technology services and BPO. Prior to joining Warburg Pincus, Viraj was an Engagement Manager with McKinsey & Company where he spent five years serving clients across India, S.E. Asia and Australia. He is a Director of Indecomm Digital Services, Vivtera Holdings, Bharti Telemedia, Princeton Digital Group, Ecom Express, Rivigo, and Stellar Value Chain Solutions. Viraj holds a B.A. degree in Mathematics from St. Stephens College (Delhi University) and a Post-Graduate diploma in Management from IIM Ahmedabad.

Naresh Ponnapa

Director

Naresh Ponnapa is the Principal Founder of Indecomm in 2003, which has been consistently ranked amongst the Global Top 100 IT and ITeS providers for over a decade. Naresh led a team of highly accomplished fellow professional entrepreneurs which worked as a seamless unit overcoming and converting difficult business cycles to build two formidable and distinctive businesses – Indecomm Digital and Indecomm Mortgage Services. Complementing strong organic growth with select acquisitions was the forte of this team.

Prior to this, he worked in various senior capacities within the Unilever organization for 21 years. He was a key member of Unilever’s core Mergers & Acquisitions team in London. He was the youngest member on the Board of Hindustan Unilever Limited. Naresh was a Founding Fellow of the 21st Century Trust (working together with Salzburg Global Seminar). He is a distinguished member of the Institute of Chartered Accountants of India and attended the Advanced Management Program at Harvard Business School.

Raj Kushwaha

Director

Raj Kushwaha serves as the Operating Partner and Chief Digital Officer at Warburg Pincus, responsible for operations and technology diligence with prospective investments, as well as ongoing work with the firm’s existing portfolio companies. He brings over 30 years of experience in leading large-scale digital transformations, building commercial grade SaaS software platforms, and managing technology operations in Fortune 500 companies and Entrepreneurial late stage ventures. Prior to joining Warburg Pincus, Raj held senior management positions at Zimmer Holdings Inc., Dell Computer Corporation, PepsiCo, First Data Corporation (FDC), Cummins Engine Company and Safway, Inc. He has been recognized as one of the top 100 IT innovators in the automotive/manufacturing industry, is the recipient of a CIO 100 innovation award and has filed numerous patents in the field of disruptive services technologies. Raj is a Director of Accelya, Cyren, and LI Group. He holds an M.S. in Management of Technology from MIT, an MBA from the University of Wisconsin at Madison and Idaho State University, a B.S. in Electrical Engineering from India, and completed the Advanced Management Program (AMP) from Harvard University.

Portfolio Company

Avantica

Avantica is a wholly-owned subsidiary of Encora that provides software engineering and technology services that are well-suited for both established and startup software companies.

With innovation labs throughout Latin America (Costa Rica, Peru, Bolivia, Colombia), Avantica delivers nearshore advantage to all of its clients.

Investors

WarburgPincus

Warburg Pincus LLC is a leading global private equity firm focused on growth investing. The firm has more than $54 billion in private equity assets under management.

The firm’s active portfolio of more than 185 companies is highly diversified by stage, sector, and geography.

Awards & Recognitions

Technology & Innovation

People & Culture

Industry

Who We Are

Encora is devoted to making the world a better place for clients, for our communities and for our people.

Code of Conduct

Corporate Social Responsibility

Equal Opportunity Employer

Safe Working Environment

Encorians live up to the highest standards of business ethics. We make sure that every person who joins our team embodies the following principles:

  • Integrity. Adherence to our commitments, displaying honesty and integrity, and achieving goals solely through honorable conduct.
  • Respect. Treatment of all persons with dignity and respect, including team members, colleagues, client partners, and vendors.
  • Confidentiality. Non-disclosure of confidential and non-public information entrusted to us by client partners, team members, and vendors.
  • Legal and Ethical Behaviors. Compliance with all applicable laws, rules, and regulations.
  • Avoidance of Conflicts of Interest. Avoidance of actions that create a perception that favorable treatment was sought, received, or given in exchange for personal gain.
  • Conscientiousness. Immediate notification to the People & Culture team in the event of any concerns relating to potential violations of Encora’s Code of Conduct.

At Encora, we seek to enhance people's quality of life and general wellbeing, whether they belong to our internal communities or our external ones. While our CSR activities vary by country, the scope of our actions addresses a range of important issues, including food insecurity, primary and vocational education, gender equality, and environmental sustainability.

  • Access to arts and culture
  • Food security programs within our communities
  • Education and amenities for handicapped children
  • STEM programs supporting women in the workplace
  • Healthcare, with an emphasis on Cancer care and research
  • Education and skills training for rural and underserved populations
  • Technology fluency training programs for youth

We are proud to be an equal opportunity employer. As a global organization, we recognize and appreciate the many nationalities and backgrounds of our people. We foster a culture of respect to diversity, actively promote inclusion and afford equal employment opportunities without regard for race, color, religion, gender, sexual orientation, gender identity/expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • We are committed to attracting and retaining the best people, because we know that diverse talent is essential to creating effective solutions for our people and our client partners.
  • We strive to create an environment in which all colleagues are valued for the unique perspectives they bring to our workplace.
  • We provide equal opportunities to individuals with disabilities, and make accommodations to enable all team members to perform their essential job functions.
  • Encora is committed to the spirit as well as the letter of all applicable laws and regulations.

We are committed to creating a safe workplace environment in which every Encorian can perform their roles and responsibilities without concern for the wellbeing of themselves or others.

  • COVID-19 protections. Encora has introduced supplementary measures to support a healthy work environment for all team members. We support team members (and family members) with confirmed cases of COVID-19 through a combination of health insurance, financial, and psychological support.
  • Freedom from discrimination, harassment & bullying. Encora is committed to providing a workplace that is free of discrimination of all types and from abusive, offensive, harassing, or humiliating behavior.
  • Whistleblower protections. In the event of concerns that the company’s actions appear to be inconsistent with Encora’s Code of Conduct, team members are encouraged to raise these concerns with the People & Culture team. Such concerns will be handled swiftly, confidentially, efficaciously, and without consequence for the reporting team member.