Digital Experience & Design Services

Craft digital experiences that intrigue, engage, and delight your customers

talk to an expert

Digital Experience & Design Services

Craft digital experiences that intrigue, engage, and delight your customers

talk to an expert

Based on our two-decades of experience in delivering delightful end-customer journeys for some of the most customer-centric organizations in the world, our Digital Experience and Design Services help enterprises create unified, omnichannel customer journeys that drive loyalty and business impact. From fueling innovation through design thinking to charting product launch roadmaps and GTM strategies, discover how we can help you exceed expectations and build customers for life, through digital experience, strategy, content and design services.

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Product Management

Define product vision, go-to-market strategies, and roadmaps using agile frameworks like Scrum and Kanban. We help you leverage design thinking, rapid prototyping methodologies, and iterative development cycles to deliver innovative, market-leading solutions.

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DX Engineering

Craft exceptional user experiences using AR/VR/XR and 3D technologies. We enable you to maximize user-centered design processes, interaction design principles, and usability testing to create immersive, engaging experiences.

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UI Design

Create intuitive, captivating UI designs using visual hierarchy, typography, and color theory. Through design systems, pattern libraries, and style guides, we help you ensure consistency and brand alignment.

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UX Research & Optimization

Conduct user interviews, usability testing, and A/B testing to analyze user behavior. With insightful heuristic evaluations, user journey mapping, and information architecture, we deliver optimized UXs.

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Design Thinking

Use empathy mapping, persona development, and user story mapping to craft human-centric solutions. Through the application of iterative design sprints and collaborative ideation techniques, we help you drive innovation.

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Digital Learning

Develop microlearning modules, gamification strategies, and adaptive learning paths to boost employee performance. We help you leverage LMS platforms, SCORM compliance, and xAPI for seamless integration and tracking.

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Content Strategy

Develop content audits, editorial calendars, and content governance models to maximize content impact. We help you employ SEO best practices, keyword research, and content optimization techniques to improve discoverability.

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Accesibility

Conduct WCAG audits, color contrast, and assistive technology testing to ensure universal usability. We enable you to implement inclusive design principles, WAI-ARIA attributes, and accessible content authoring practices.

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What Our Clients Say About Us

Explore our proven expertise and ability to deliver results through a diverse range of testimonials spanning across industries and unique requirements.

"At 1800Flowers, we have built our business on delivering smiles. Our partnership with Encora has helped us deliver many more by innovating quickly and creating exceptional digital experiences for all our customers."

"We are particularly proud of the work carried out by Encora in Analytics, Machine Learning & Deep Learning capability. We look forward to a continued partnership."

"Our experience with Daitan (an Encora company) has been nothing short of outstanding. The management team is customer focused, while the development teams are passionate about their work and a pleasure to work with. We are delighted to have such a good partner."

Digital Experience & Design Services Success Stories

Discover how we translate strategic innovation into differentiated capabilities and accelerate bottom-line impacts for fast-growing enterprises and digitally-native companies

Travel loyalty and ecommerce solutions

Challenge:

Streamline APIs to GDS connectors, refactor legacy code to revamp existing products, improve platform reliability, and expand product development capacity

Approach:

Mobility solutions and UI/UX Services were used to quickly launch a new and extensible “Beer and Wine” app for one of Switchfly’s clients.

Impact:

-50%

Agent
Onboarding time

-50%

Development
time

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Floral eCommerce Company

Challenge:

Data fragmentation and associated analytical challenges, slower site performance, and a corresponding erosion of customer experience.

Approach:

User Interface & User Experience (UI/UX) services designed and delivered a superior “Smile Reminder” experience, strengthening customer relationships with the brand.

Impact:

+81%

Conversion
Rate

+364%

Daily
Transactions

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Online Real Estate Agency

Challenge:

Improve the digital experience for home-buyers and brokers.

Approach:

Provide additional features to the website that made more strategic use of the company’s data assets, and delivered an enhanced digital experience.

Impact:

+50%

Site
Traffic

+200%

Conversion
Rate

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Meet Our Digital Experience & Design Services Innovation Leaders

Dedicated experts committed to providing outstanding outcomes.

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Sandra Vazquez

Sandra Vasquez

Innovation Leader

Mexico

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Flavia Negrao

Flavia Negrao

Innovation Leader

Brazil

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team-Nupur

Nupur Avantika

Innovation Leader

India

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camila

Camila Daza

Innovation Leader

Colombia

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KevinY

Kevin Yeom

Innovation Leader

US

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team-Sonali

Sonali Kochar

Innovation Leader

India

Paola Parra

Paola Parra

Innovation Leader

Colombia

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Thought Leadership for Digital Experience & Design Services

Allow us to show you our expert input and find out more about our work on emerging insights, challenges, and trends across industries worldwide.

More Insights

Intelligent Query Agent (IQA) for the Modern Digital Learner

Integration of AI and analytics will help with optimizing delivery and making the learning ...

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Navigating UX Strategy: From User Needs to Business Goals

We often call the UX value loop, meaning that we will build something that creates value for users ...

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E-commerce 4.0: The Emerging World of Immersive Commerce

Explore the evolution of e-commerce to immersive commerce, bridging online and in-store shopping ...

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Transforming Retail and CPG: Embrace Unified Commerce to Enhance Your Customer's Experience

Enhance your customer's experience and drive growth with unified commerce. Learn how to overcome ...

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Digital Experience & Design Services Resources

Looking to expand knowledge, delve deeper into subjects, or embark on a new learning journey? Immerse in our meticulously curated resources, crafted by top industry professionals, and unveil new business alternatives.

Building a Great Customer Experience

Digital Business starts with people, and it follows with developing the right engagement that delivers a delightful experience, in order for the desired business outcome to be reached.

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Keys to Digital Commerce Success

Encora's Innovation Leaders Share Insights on the Keys to Digital Commerce Success

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Customer Experience: The New Era of Customer Success

Customer experience success goes beyond one specific function or department within a company, and at its core requires a company-wide transformation.

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Download The Gen Z Travel Blueprint: What Gen Z Really Wants When Trip Planning eBook

Uncover the unique travel expectations and planning behaviors of Gen Z. Cater to the new era of travelers.

GET YOUR COPY HERE!

Learn More about Encora

We are the software development company fiercely committed and uniquely equipped to enable companies to do what they can’t do now.

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Global Delivery

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Careers

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Industries

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Accelerate Your Path
to Market Leadership 

Encora logo

+1 (480) 991 3635

letstalk@encora.com

Innovation Acceleration

Encora logo

+1 (480) 991 3635

letstalk@encora.com

Innovation Acceleration