Competition in the global travel market had been growing steadily for years. Airlines, hoteliers, and other players have invested heavily in new service models and designed new customer experiences… some heightening the quality of experience, others the “authenticity,” and still others the cost. As players approach the strategic limits of these traditional levers, many have turned to loyalty and e-commerce solution to differentiate and win.
Switchfly is a leading provider of loyalty solutions and e-commerce tools within the travel industry. As demand for differentiated travel loyalty services swelled in the pre-pandemic world, so too did the demands on Switchfly’s core technology platforms. Very quickly, Switchfly needed to streamline APIs to GDS connectors, refactor legacy code to revamp existing products, improve platform reliability, expand its product development capacity and accelerate the pace of new releases.
Switchfly partnered with Encora to deploy Agile methods, streamline the development cycle, improve platform performance and boost reliability.
Agile methods were used to migrate legacy tools to modern platforms. The transformation of both platform and team process resulted in improvements to platform performance, increased reliability and a dramatically superior end-user experience. Encora is now integral to Switchfly’s core software engineering team.
Encora’s approach drove significant improvements across the client’s eCommerce KPI dashboard.
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Encora’s methodology enabled the company’s move into a new high-growth market and business model.
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