success/switchfly

Client Success Story - Switchfly | Encora

Travel Loyalty and E-commerce Solutions

Industry:

Delivery Center: Mexico

talk to an expert

Travel Loyalty and E-commerce Solutions

Industry:

Delivery Center: Mexico

talk to an expert

Industry Context

Competition in the global travel market had been growing steadily for years. Airlines, hoteliers, and other players have invested heavily in new service models and designed new customer experiences… some heightening the quality of experience, others the “authenticity,” and still others the cost. As players approach the strategic limits of these traditional levers, many have turned to loyalty and e-commerce solution to differentiate and win.

switchfly-context

Client Challenge

Switchfly is a leading provider of loyalty solutions and e-commerce tools within the travel industry. As demand for differentiated travel loyalty services swelled in the pre-pandemic world, so too did the demands on Switchfly’s core technology platforms. Very quickly, Switchfly needed to streamline APIs to GDS connectors, refactor legacy code to revamp existing products, improve platform reliability, expand its product development capacity and accelerate the pace of new releases.

switchfly-challenge

Approach

Switchfly partnered with Encora to deploy Agile methods, streamline the development cycle, improve platform performance and boost reliability.

  • A Site Reliability Initiative (SRI) established a more stable infrastructure to support improved platform performance and reliability.
  • Platform Modernization services were used to refactor legacy tools, improving platform performance, simplifying issue resolution and shortening agent learning curves.
  • DevOps shortened development time through a combination of automation and rigorous process management.
  • Mobility Solutions and UI/UX Services were used to quickly launch a new and extensible “Beer and Wine” app for one of Switchfly’s clients.
switchfly-approach

Results

Agile methods were used to migrate legacy tools to modern platforms. The transformation of both platform and team process resulted in improvements to platform performance, increased reliability and a dramatically superior end-user experience. Encora is now integral to Switchfly’s core software engineering team.

switchfly-results

Agent Onboarding Time

switchfly-metrics

Development time

switchfly-metrics

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+1 (480) 991 3635

letstalk@encora.com

Innovation Acceleration