Business Continuity Management | SLA & Product Support

Overview

Legacy products too often demand ongoing care and maintenance from the same resources that would otherwise be driving innovation and growth. We offer Level 1 support responsibilities for your legacy applications, providing full visibility through quality metrics and service level agreements. We improve operational efficiency, reduce costs, and free up your resources to focus on strategic growth.

Use Cases

Full cycle incident management
SLA management
Business continuity
Product availability
Change / release management
Product maintenance

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Let's Talk

Meet Our Experts

Isac Souza

"Product support for digital products is challenging, yet critical to its success. Encora leverages best practices for monitoring, observability, analysis, and automation to reduce the chances of failures. Our practices and techniques increases the confidence in the monitoring system and reduces the Mean Time to Recovery of incidents. We go deep on Root Cause Analysis to make sure problems are understood and fixed, preventing their recurrence."