Encora | Success Stories | IT Management Solutions Consultant

IT Management Solutions Consultant

Posted by Encora on May 19, 2023 11:10:31 AM
Encora’s approach drove significant improvements across the client’s eCommerce KPI dashboard.

Topics: HiTech, Product Engineering & Development, Quality Engineering, Product management, Cloud Services, AWS, DevSecOps, Test Case Development & Execution

Industry Context

For small and medium-sized enterprises, the prospect of maintaining full-fledged IT management often overshadows budgetary constraints. Enter IT management as a service—a solution that alleviates financial strains but also bridges technological gaps. Providers specializing in IT as a service rely heavily on technology and automation to deliver competitive advantages.

Companies are often enticed by emerging technologies like the cloud, microservices, and serverless architectures by startups. 

EL Industry

Client Challenge

The client needed to migrate its existing system to the cloud. Unfortunately, their deployment process was time-consuming, riddled with errors, and expensive, leading to snags in customer onboarding processes. Delays became the norm rather than the exception, affecting service delivery.

The client aspired to deliver a product lifecycle management solution for small and medium-sized businesses in a scalable and cost-effective fashion. 

EL Challenge


  • Product Management - complete solution mapping and documentation improving support and product roadmap planning capabilities
  • Cloud Services - the creation of microservices serverless architecture taking advantage of the benefits provided by AWS services
  • Platform Modernization

    migrated to a modern architecture, improving solution performance and availability. Automated 3rd party apps services provisioning process drastically reducing lead times

  • Product Engineering & Development

    - rearchitected the platform. New functionalities, integrations, and automation to enhance capabilities and reduce costs

  • DevOps, extended observability layer with dashboards for critical services monitoring during migrations

  • Quality Engineering, worked with the client on test case creation and execution, incorporating new test tools

EL Approach

Why AWS?

  • AWS is the most popular cloud platform with significantly more managed features in comparison to other options
  • AWS provides infrastructure-related services such as computing, storage, networking and security
  • AWS delivers top-tier provisions for high availability, automated scalability, enhanced security, serverless architecture and services, and high-level data storage, among others
AWS Solution 02

AWS Solution

Websites, APIs, and Databases run on AWS. The team uses most AWS native and managed services for development and DevOps activities:

  • Services: AWS DynamoDB, AWS RDS, Amazon Redshift, Amazon EC2, Amazon S3, Amazon SQS, Amazon SNS,  Amazon Kinesis, Amazon API Gateway,  and Amazon Lambda
  • DevOps: Amazon CloudFormation and Amazon CloudWatch 
  • Networking: Amazon VPC and Amazon CloudFront

Encora’s engineers use Terraform, CloudFormation, and Serverless for infrastructure provisioning

AWS Solution 1111


  • A new and improved product platform addressing performance and availability issues
  • 35% reduction in the number of overall production incidents
  • 73% reduction in the number of critical incidents
  • Updated documentation of the whole platform improving roadmap planning and support capabilities
  • Observability layer to monitor critical services under migration 
  • New product capabilities that reduced costs and improved product’s capabilities
  • Automation approach, reducing operation time (Exe.: 3rd Party app prov., from 3 weeks to 1 day)
EL Results
EL metric -35%

Overall Incidents​

EL metric -73%

Critical Incidents​