Real-time Data Service Provider

Posted by Encora on Aug 31, 2020 3:01:07 PM
To compete and win companies must be prepared to expand rapidly, taking strategic advantage of new technologies and emerging data resources.

Topics: HiTech, Product Engineering & Development, Digital Experience, Cloud Services, DevSecOps, Product Deployment & Support, Data & Analytics

Industry Context

To compete and win, companies must be prepared to expand rapidly, taking strategic advantage of new technologies and emerging data resources. Systems integrations are increasingly a source of competitive differentiation, enabling the transfer and utilization of realtime information between and across platforms.

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Client Challenge

Encora’s client provides realtime data services for businesses. Its wide array of data integrations represent a significant strategic advantage, but had over time also introduced unwelcome latency into order processing. Slow response times and a cumbersome mobile experience were taking a toll on the end-client experience.

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Approach

Encora helped the client rearchitect and streamline its data services, highlighting the strategic assets and addressing gaps in the customer experience.

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Results

The new client-friendly website and mobile application greatly enhanced the digital user experience. Optimizations to underlying data connectivity delivered improvements to processing speed and end-user experience, while also laying the foundation for robust management information systems.

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Processing Speed

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Order Volume