success/one-of-the-worlds-largest-energy-delivery-systems

One of the World’s Largest Energy Delivery Systems

One of the World’s Largest Energy Delivery Systems

Industry: Energy & Utilities

Delivery Center: India

talk to an expert

One of the World’s Largest Energy Delivery Systems

Industry: Energy & Utilities

Delivery Center: India

talk to an expert

Industry Context

The energy sector is facing growing challenges with the aging infrastructure that fails to meet modern customer expectations. Outdated and manual processes lead to frequent scheduling errors and increased downtime. Additionally, structural inefficiencies and reliance on manual processes contribute to rising operational costs and strain on resources. Energy companies are thus seeking modern solutions to overhaul their outdated systems and processes. 

AdobeStock_746932835

Client Challenge

The client is one of the world’s largest energy delivery systems, providing electricity, gas, and steam services.  

Their multi-million-dollar revenue processes were manually managed on Excel sheets, leading to significant operational challenges. The manual processes were inefficient and prone to human error. Time-consuming manual work scheduling resulted in financial losses and resource inefficiencies. Their outdated processes thus could not keep up with the growing customer demands, putting additional pressure on operational costs and performance. 

Client Challenge

Approach

Encora transformed the client’s operations by implementing a cloud-native, Azure-based solution that replaced outdated manual processes with automated, ruleset-driven workflows. The comprehensive solution, built using modern technology stacks, encompassed the below key services: 

  • Consulting Services: Provided consulting services to build an algorithm-driven cost-effective work scheduling.  
  • Cloud-Native Development: Developed a completely on-cloud Azure-based solution using cloud best practices.   
  • Product Development: Automated manual work scheduling and Excel-based processes to ruleset-driven scheduling. Implemented scalable technical solutions using modern technical stack and industry best practices.   
  • Edge & Geospatial Data Analysis: Integrated Angular Maps and Bing Maps to show location pointers, parking layers, and different views on the map.  
  • UX Design: Designed intuitive UI/ UX to increase application adoption and mitigate potential resistance.  
Encora's Approach

Results

Encora's solution resulted in the development of a fully cloud-based web application using modern technologies, delivering a scalable, cost-optimized system with an intuitive UI/UX. Some of the key benefits of  Encora’s solution include: 

  • Streamlined operations by automating previously manual processes, reducing error handling, and significantly cutting down operational costs.  
  • Minimized user resistance and improved adoption with an intuitive UI/UX.  
  • Enhanced data integrity because of automated data handling workflows.  
  • Improved adoption rate of the application through the implementation of end users’ suggestions/feedback.  
  • Decreased the need for exception handling, improving efficiency and reducing costs.  
  • Developed a bespoke scheduling engine tailored to the client's needs, addressing historical gaps.  
  • Achieved significant cost savings through automation, eliminating manual contractor costs of $5 per record. 
Results

Operational Cost

Operational Cost

Client Success Stories

Discover how our strategic innovation accelerates impact for fast-growing enterprises and digitally-native companies.

Credit Union Insurance Provider: Transforming and Automating the Underwriting Process

Revamping underwriting for efficiency, discipline, and cost savings with automation

Read More

LendKey: Transforming IT Infrastructure and Automating DevOps Functions

Trasitioning from a legacy operational model to a modern, agile, and secure platform for strategic ...

Read More

SMB Payment Solutions Provider

Transforming the SMB Payment Solution Provider's Infrastructure, Driving Growth and Efficiency.

Read More
Previous Previous
Next

Accelerate Your Path
to Market Leadership 

Encora logo

+1 (480) 991 3635

letstalk@encora.com

Innovation Acceleration

Encora logo

+1 (480) 991 3635

letstalk@encora.com

Innovation Acceleration