success/liaison

Client Success Story - Liaison | Encora

Academic Enrollment and Admissions Facilitator

Industry: HiTech

Delivery Center: India

talk to an expert

Academic Enrollment and Admissions Facilitator

Industry: HiTech

Delivery Center: India

talk to an expert

Industry Context

The global pandemic has catalyzed an almost-immediate adoption of new, remote learning technologies. While digital learning tools and platforms have existed for decades, their long and slow adoption have been thrown into overdrive over the course of 2020. New tools, technologies, platforms have proliferated in an effort to meet with near-universal demand.

liaison-context

Client Challenge

Liaison provides admissions and enrollment solutions for Higher Education clients such as schools, colleges and universities. Despite being a digitally-native company, Liaison’s legacy platform architecture and product designs were introducing operational inefficiencies and indirect costs. They sought to redesign their core offering to better service and scale with increasing demand… reducing administrative demands and internal inefficiencies.

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Approach

  • Customer Journey mapping helped to design a more compelling user experience
  • Product Planning services established and executed a plan to seamlessly upgrade from the legacy platform to new and differentiating products and services over time
  • Cloud Enablement established an integrated environment that improved the sharing of information across systems, and reduced the administrative burden
  • Platform Modernization replaced the limitations of the legacy platform with expanded functionality and a superior user experience
  • Product Engineering & Development services introduced a steady stream of new, innovative features advancing Liaison’s core value proposition to clients
  • DevOps & Continuous Engineering services ensured that releases maintained rapid and high quality throughput
  • Test Automation replaced manual testing efforts with tools to speed and enhance the quality of quality testing
  • User Experience & User Interface services ensured that the new tools were delivered through an upgraded design facilitating the targeted client experience
liaison-Approach

Results

Encora’s EDC methodology quickly enhanced low-efficiency legacy product engineering processes, increasing throughput and simultaneously reducing the time and effort required to do quality testing. The new cloud-based platform introduced new core features and functionality to enhance the customer experience. Streamlined operations on the new platform enable Liaison to cut its administrative costs while expanding functionality and clients served.

liaison-Results

Automated Test Cases

+79

Regression Testing Issues

-20

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