Integrated Cardio Monitoring and HealthTech Solutions Provider

Posted by Encora on Jun 29, 2023 8:18:46 AM
Encora’s approach drove significant improvements across the client’s eCommerce KPI dashboard.

Topics: Agile Consulting, Consulting Services, Healthcare & Life Sciences

Industry Context

The HealthTech industry has witnessed significant growth and transformation in recent years, driven by technological advancements and the increased demand for remote care solutions, further accentuated by the pandemic.  

Our client, a leading HealthTech company, found itself at the forefront of this industry shift. Their platform played a pivotal role in monitoring and managing the health of over 100,000 active patients, struggling to deliver timely and effective care. Recognizing the strategic opportunity to become a provider for its parent company, the client needed to adapt and evolve their offerings to meet the changing demands and expectations of the market. 

BT Industry

Client Challenge

As the client embarked on this transformational journey, several challenges emerged. Firstly, the need for a prioritization and estimation model became paramount to streamline the delivery of value and ensure efficient resource allocation. The client sought a systematic approach to identify and prioritize product features and enhancements that would provide the greatest impact on their bottom line. 

Moreover, the complex relationship between the various functionalities developed by different teams required strong collaboration and coordination. This interdependence called for a cohesive and well-structured approach to ensure seamless integration and alignment across teams, fostering a high level of coordination and synergy.  

Additionally, the client faced the challenge of an indefinite and reactive process for production deployments. They recognized the need for a more streamlined and proactive approach to deployment, allowing for quicker release cycles, reduced downtime, and improved overall efficiency. 

BT Challenge


By assessing the client’s initial state, major challenges, and priorities, Encora proposed the following:   

  • Champion an Agile mindset and spearhead Agile adoption 
  • Propose cross-functional and autonomous team structures consistent with high-performance best practices 
  • Create dedicated collaboration tools, providing a central platform for knowledge sharing and efficient coordination 
  • Deliver expert training in Agile practices  
  • Implement CI/CD best practices to minimize bottlenecks, reduce the time-to-market, and ensure a constant flow of value delivery 
  • Help teams focus on high-impact projects for maximum ROI and company growth 
BT Approach


  • Segmented responsibilities and enhanced ownership among team members 
  • Defined follow-up ceremonies for team leaders, promoting open communication 
  • Empowered client's teams for increased independence, accountability, and faster decision-making 
  • Delivered over five late initiatives by prioritizing and segmenting the backlog 
  • Entered new and rapidly growing markets, expanding customer base and revenue streams 
  • Reduced backlog size by 35% for efficient planning and development 
  • Introduced scheduled go-to-production process through automated testing and deployment, reducing deployment time by 85% 

BT Results
BT Metric -85%

Deployment Time

BT metric -35%

Backlog Size