Appian is a low-code platform that allows users to create custom applications rapidly and simply. This makes it an ideal solution for a quick implementation of a new Ticketing Application for claims processing
A robust Ticketing Application can streamline the claims processing and improve customer satisfaction by providing a central location for customers to submit and track their claims.
Here are some of the benefits of using Appian to create a Ticketing Application for claims processing:
The client is a health insurance company headquartered in New York, specializing in telemedicine, healthcare focused technological interfaces, and transparent claims pricing systems.
The client’s existing customer service portal for claims processing lacked sufficient configurability and customization. The users had no control over their business requests and had to rely on IT teams for any issue that may arise. The portal was not user-friendly, the layout was cluttered and confusing, and it was not tailored to the specific needs of end users. This led to frustration and delays in processing claims.
The client was thus looking to build a centralized Ticketing Application for their enterprise system that can enable end users to configure & customize the information they can collect and report on. The client wanted an application that can integrate with other systems and pull together data into one UI.
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