Customer-Centric Digital Solutions Company

Industry: HiTech

Customer-Centric Digital Solutions Company

Posted by Encora on May 19, 2023 9:52:18 AM

Encora’s approach drove significant improvements across the client’s eCommerce KPI dashboard.

Topics: HiTech, Product Engineering & Development, Cloud Services, AWS

Industry Context

Product Lifecycle Management (PLM) solutions are widely used across many industries to streamline product development processes, reduce costs, and improve collaboration.

PLM solutions enable companies to bring products to market faster and more efficiently while maintaining quality and compliance with industry regulations.

Client Challenge

Migration of their existing system to the cloud
Time-consuming, error-prone, and high-cost manual deployment
Heavy infrastructure requirements
Delays in customer onboarding
To offer SMB (small and medium-sized businesses) clients a low-cost and scalable PLM solution

Approach

Cloud Services - leveraged AWS services such as EFS and Data Pipeline to achieve cluster setup. All containers are managed effectively using Rancher as the orchestration engine
Platform Modernization - migrated from a monolithic architecture to microservices through containerization. Migrated their system to AWS for cost-effective cloud provisioning for SMB customers
Product Engineering & Development - built a SAAS solution to provide their PLM solution and related services like image processing and PDF printing service over the cloud

Why AWS?

Amazon provides reliable and highly available computational resources, such as EC2, RDS, and Application load balancers, which were the customers' major requirements for application deployment. The need for these resources necessitated their instantaneous creation
A large number of Amazon APIs can be executed via Terraform to provision new infrastructure on demand
Amazon has the capability and reliability to deliver these resources through code in no time and in a manner that provides scale, security, and robustness as required

AWS Solution

EC2 instances for hosting containerized workloads
ECR to host docker images
RDS to provide managed RDBMS
ALBs for routing traffic between instances
Route53 for DNS resolutions
SQS for interservice communications

Results

Decreased customer onboarding time from 2-3 weeks to 50 minutes
Improved platform performance
Increased reliability, security, and scalability
Significant improvements in end-user experience
Quicker feature releases
Single-click deployment using the SaaS web app on AWS
Single-click deployment using Rancher APIs

Customer Onboarding Time

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