The Intelligent Data Infrastructure Company:
Industry: HiTech
Delivery Center: India
Industry: HiTech
Delivery Center: India
In today's competitive business environment, companies often use the Request for Proposal (RFP) process as a crucial part of their sales strategy. Organizations issue RFPs to invite vendors to submit detailed business proposals, especially in sectors like IT, Telecom, Healthcare, Government, and Construction. These sectors require comprehensive proposals due to the complexity of their projects. There is an increasing need for solutions to quickly retrieve information from diverse data sources, improving productivity and accuracy in preparing RFP responses.
The client is a California-based data infrastructure company that provides enterprise customers with unified data storage, integrated data services, and cloud operations solutions.
The client's sales team received high volumes of RFPs, making the response process demanding. Responding to the RFPs required accessing various sources and opening multiple document types, including Word, PowerPoint, and PDF files. Collecting necessary documents, drafting responses, and proofreading them was time-consuming. The client was thus looking for a solution that could quickly retrieve information from diverse data sources and enhance productivity and response accuracy.
Considering the challenges faced by the client, Encora developed an innovative and automated response generation solution leveraging Gen AI and advanced data ingestion techniques. The services provided by Encora include:
Data Pipeline Engineering: Enhanced document ingestion from multiple sources such as SharePoint, Web APIs, and other platforms by implementing advanced data pipeline engineering. This included developing parsing capabilities for various formats including PDF, PPT, DOCX, and XLSX, and preprocessing and chunking the documents for storage in a vector database.
LLM-Powered Virtual Assistants: Improved the accuracy and efficiency of RFP responses by using Generative AI (Azure OpenAI) to develop LLM-powered virtual assistants that use natural language processing and understanding to generate appropriate responses.
Encora’s RFP Responder significantly optimized the RFP processes across various business units for the client and outperformed traditional methods. Key advantages of this innovative solution include:
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Santa Clara, CA
+1 (480) 991 3635
letstalk@encora.com
Innovation Acceleration
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