Azure - FinTech Client

Posted by Encora on May 24, 2023 12:26:29 PM
Encora’s approach drove significant improvements across the client’s eCommerce KPI dashboard.

Topics: FinTech

Industry Context

With a growing trend of individuals and organizations transitioning from net savers to net borrowers, the demand for such services has increased. The market has witnessed the rapid proliferation of lending technologies, known as "LendTech," catering to the needs of retail and commercial financial institutions. In this competitive landscape, LendTech companies focus on leveraging real-time data to gain an edge. Emerging technologies empower lenders to make informed decisions by intelligently balancing risk factors and growth opportunities, transforming the loan origination and servicing industry.
ST Industry

Client Challenge

  • Product enhancements are too slow to meet the demands of the market
  • High developer attrition
  • Low developer productivity
  • Defects and post-release issues
  • Diminished speed to market
ST Challenge


  • Envision: Product Management, delivered capabilities to meet reporting requirements for the servicing of government loans (e.g., Fannie Mae, Freddie Mac, VA, etc.)
  • Enable: Cloud Services, established a new environment for development and product hosting. Platform Modernization, assumed full end-to-end dev responsibilities for loan origination, servicing, and default management products
  • Engineer:   Quality Assurance, expanded and streamlined processes related to performance, usability, functionality and accessibility testing

ST Approach

Why Azure?

  • Provide a broad range of cloud services, including computing, analytics, storage, and networking
  • Scalability and flexibility to handle large quantities of data
  • Improve collaboration and enhance the User Experience
  • Cost-efficient platform with its Pay-As-You-Go pricing model
  • Enhance and implement Backup and Disaster Recovery
  • Offer comprehensive compliance coverage
  • Use multilayered, built-in security controls and Unique Intelligence to detect and protect against rapidly evolving threats
  • Improved infrastructure and insights 
  • Integration with other tools (e.g., Memcached and Mule Services)
  • Stay ahead of the competition
Why Azure_

AWS Solution

  • ASP.NET web applications are hosted in Azure App Service (Platform as a Service) to provide a scalable and managed platform for delivering web applications to users
  • Azure SQL Database (Hyperscale Service Tier) is used to handle high-volume of concurrent transactions, with its high scalability, security, reliability, and availability
  • GitHub to implement DevOps best practices like version control, collaborative coding, automation, CI/CD, security, and team administration
  • Azure Event Hubs used to ingest and process real-time messages and communicate to external systems, in a scalable and secure manner
  • RabbitMQ used in Azure for communication between applications and microservice
  • Azure Web Application Firewall (WAF) on Azure Application Gateway is used to protect applications from common exploits and vulnerabilities
  • Azure for Healthcare delivers better health insights with improved clinical informatics and operational insights, including Hybrid Cloud, Mixed Reality, and Artificial Intelligence
Azure Solution 3


  • Significant improvements to product development throughput and quality 
  • Schedule variance and defect variances below 1%
  • Story points per release increased by 22%
  • Lower developer turnover
  • Greater continuity and preservation of the client’s intellectual property
  • By using more than 95% Azure PaaS services, the company saves money and reduces capital expenditures, with its 7 environments, from development through production
  • Helped the company achieve its several business objectives, including handling loans from 500K in on-premises servers to millions in Azure Cloud
ST  Results
sagent case study graph 3 story points


sagent case study graph 1 developer attrition

Developer Attrition