DNS Services Company

Industry: HiTech

Delivery Center: Brazil

DNS Services Company

Posted by Encora on May 19, 2023 2:21:25 PM

Encora’s approach drove significant improvements across the client’s eCommerce KPI dashboard.

Topics: HiTech, Product Engineering & Development, Digital Experience, Quality Engineering, Product management, Cloud Services, AWS, DevSecOps, Test Case Development & Execution, CI/CD, Data & Analytics

Industry Context

Central to the shift toward harnessing internet services, is the demand for robust services that can steer and manage network traffic. Yet, traditional frameworks are now revealing inadequacies.

Notably, their lack of support for modern deployment models, particularly those leveraging the power and agility of microservices in containerized environments, underscores the need for a more adaptive and forward-thinking approach in the industry.

Client Challenge

The client needed to modernize their products to harness the cloud’s potential. Yet, they recognized the enduring value of their on-premises versions and were determined to preserve their relevance. Thus, the objective of augmenting capabilities and creating richer integrations became a central focus.

However, the path was punctuated with obstacles in the form of skill and capacity voids that needed addressing. Beyond refining current offerings, they aimed to create and launch innovative new products, leveraging existing, in-house open-source solutions

Approach

Product Management - supported client’s on-prem solutions already deployed in several customers, providing bug fixes and evolving test scenarios and environments
Cloud Services - increased products and tools capabilities by integrating them with cloud providers such as AWS, Azure, and GCP
Platform Modernization - used modern IoT cloud services to approach distributed deployment of fleet-like agents for better management and monitoring
Product Engineering & Development - developed, extended, and adapted core products, tools, and open-source software led by the client, such as portals, observability agents, and backend services
DevOps - implemented DevOps techniques, such as Infra as Code with Terraform, ChatOps, and adjusted CI/CD pipelines as needed by several projects
Data Modernization & Engineering - contributed to the evolution of dashboards and KPIs from a data perspective (data quality and data pipeline), and delivered insights on potential AI approaches to increase product value
Quality Engineering, worked with the client on test case creation and execution, and in the increase of automated end-to-end tests
Digital Experience - worked with the client design team to evolve their design system addressing accessibility and inconsistency issues

Why AWS?

AWS is the most popular cloud platform with significantly more managed features in comparison to other options
AWS provides infrastructure-related services such as computing, storage, networking, and security.
AWS delivers top-tier provisions for high availability, automated scalability, enhanced security, serverless architecture and services, and high-level data storage, among others

AWS Solution

Websites, APIs, and Databases run on AWS. The team uses most AWS native and managed services for development and DevOps activities.

Services: AWS EKS, AWS RDS, Amazon ElastiCache, Amazon EC2, and Amazon EBS
DevOps: Amazon ECR, Amazon S3, Loki, Mimir, Amazon ELB, AWS Secrets Manager. and Amazon CloudWatch
Networking: Amazon VPC

Encora’s engineers use Terraform for infrastructure provisioning.

Results

The product’s dashboards run 10x faster while still 10x cheaper than the previous solution
Less than linear price scaling compared to the previous solution, which enabled the client to achieve predictability and reduced risk of skyrocketing costs
From proof of concept to production in less than a month
Deployed new dashboarding experience to clients enabling sales growth
Quickly improved the client’s Analytical and Intelligence product performance while reducing costs by adopting the best-fit database technology
Skills and capacity needs fulfilled on several fronts with multiple profiles
Level 2 support value stream of on-prem products successfully transitioned to Encora, enabling key client staff to work on their core priorities