CASE STUDY • Telecom Provider

Transforming CPaaS Innovation: How a Leading Telecom Provider Built a Market-Leading Platform

Industry

Telecom

Our Contributions

AI-driven Business Model Redesign, Agent-native App Development, Cloud-native AI Platform Engineering, Modernization & Migration, Intelligent DevSecOps

The Challenge

This Communications Platform as a Service (CPaaS) company sought to enter the high-potential CPaaS space and evolve its offerings quickly without disrupting its legacy business. CPaaS companies were growing rapidly, offering composable development options and new embedded features to redefine enterprise collaboration.

The client needed to close skill gaps while aligning with emerging insights. Their existing monolithic infrastructure could not support the modular, API-first approach required for modern CPaaS solutions. They wanted a partner to help launch their new platform rapidly while maintaining service quality standards.

How We Did It

Encora transformed the client's capabilities through composable architecture, secure platform development, and continuous engineering excellence:

Composable Communication Architecture

We designed a modular API platform with voice, messaging, and video services functioning like composable building blocks. This enabled rapid feature deployment and helped create offerings that were aligned with the emerging competitive landscape.

Secure and Scalable Platform Development

We architected a secure and scalable composable platform with microservices that enabled legacy components to be part of a decoupled, modern architecture. Successfully migrating from public to private cloud provided enhanced control and security.

DevOps Excellence and Continuous Engineering

Our team optimized CI pipelines for rapid releases, strengthened security policies for mature DevOps environments, and deployed disciplined monitoring systems supporting robust feedback loops for continuous improvement.

The Result: Market Leadership Through Innovation

Encora's methodology enabled the client's successful move into a new high-growth market and business model:

increase in customer demand driven by enhanced platform capabilities

5.38x

stock price growth reflecting increased investor confidence

60%

faster feature deployment enabled with a composable platform

Zero

downtime deployments through mature DevOps practices

Today, the client operates with a composable platform that positions them as a market leader in the CPaaS space. They serve enterprise clients with reliable, modular communication solutions.

The Bottom Line

This transformation established the client as a competitive force through a composable architecture that scales with industry innovation. The platform combines strategic market positioning with modular development capabilities, enabling rapid deployment of communication services while maintaining security and reliability standards. Their composable infrastructure ensures continued growth in the evolving telecommunications landscape.