CASE STUDY • Leading Budget Airline

Modernizing Airline Travel Benefits with High-Performance Web & Mobile Apps

Industry

Travel

Our Contributions

Strategy & Design, Core Modernization

The Challenge

A leading budget airline with a wide domestic and international network relied on legacy web applications to manage employee travel benefits. Over time, performance issues cropped up, frequent bugs frustrated employees, missing features made the benefits harder to use, and the lack of mobile access limited convenience. At the same time, maintenance became more complex and costly, while delays in updates hurt productivity and employee satisfaction. Without change, the airline risked disengaged employees and rising inefficiencies. To address this, they partnered with Encora for its expertise in product modernization and mobile-first development.

How We Did It

Encora partnered with the airline to transform their legacy employee travel benefits system into a modern, high-performance platform using mobile-first development and user-centered design principles.

Modernizing Strategy

We replaced the old system with a new web and mobile apps built on React Native, making it easier to update and maintain everything in one place.

User-Centered Design

We designed easy-to-use web and mobile screens, tested them with the client, and made sure they worked well for employees.

Agile Product Management

We managed scope, schedules, and deliverables closely, translating business needs into user stories with clear acceptance criteria.

Smart Testing Approach

We embedded automation into the testing process, reducing regression cycles and accelerating time to release.

The Result: A Faster, Smarter Way to Travel

Together, we rebuilt the employee travel experience with high-performance web and mobile applications that simplified access, improved usability, and reduced errors. The results included:

20%

improvement in website performance

30%

reduction in testing time

Feature-rich applications for iOS and Android
A unified platform (React Native) reducing maintenance effort
Automated testing enabling quicker releases and faster fixes
Significant performance gains that cut downtime
Seamless access across devices, increasing employee convenience
Streamlined workflows that boosted employee satisfaction and productivity

Now, employees can manage their travel benefits easily, while IT teams focus on continuous improvement rather than patching outdated systems.

The Bottom Line

This modernization turned a slow, bug-prone legacy system into a fast, reliable platform that empowers employees to manage their travel. With better performance and lower testing time, the airline now delivers a more consistent employee experience while lowering maintenance burdens. The modern apps have equipped them to scale digital capabilities as workforce needs evolve.