CASE STUDY • Switchfly

How Modular Architecture Transformed Switchfly's Market Position

Industry

Travel & Hospitality

Our Contributions

Intelligent DevSecOps, Modernization & Migration, Cloud-native AI Platform Engineering, Intelligent process design AIOps

The Challenge

Switchfly, a leading provider of loyalty solutions and e-commerce tools within the travel industry, struggled to keep up in a fast-moving market as their legacy technology systems were no longer viable for the demands of today's travel clients and market expectations, reducing delivery speed, system reliability, and adaptability. The result was slower software releases, frustrated clients, and a growing gap between Switchfly and more agile competitors, with growing pains that included legacy systems that couldn't keep up with client demands for faster feature releases and seamless integrations, slow connections to airline booking systems that frustrated customers during peak travel periods, system crashes during busy seasons that put meaningful client relationships at risk, inefficient workflows that made simple updates take way longer than they should, and old code that couldn't adapt to changing business needs or new requirements. Switchfly needed a partner to transform its technology into something faster, more reliable, and ready for growth, and they chose Encora to make it happen.

How We Did It

Encora helped the client design a comprehensive modernization strategy that addressed immediate performance needs and long-term scalability through carefully orchestrated phases.

Foundation First: Site Reliability Engineering

We established robust monitoring systems and automated failover mechanisms that eliminated single points of failure. Our standardized deployment processes reduced human error, while disaster recovery protocols were tailored explicitly for travel industry p

Platform Modernization Without Disruption

We rebuilt Switchfly's legacy system into modular, composable components that dramatically improved maintainability and performance. Connections to airline booking systems were simplified for smoother integration, while modern interfaces cut agent tra

DevOps Transformation for Speed and Quality

We automated deployment pipelines that reduced manual development tasks and implemented continuous integration processes that catch conflicts before release. Quality assurance workflows were established to improve overall system stability, creating a found

The Result: From Constraint to Competitive Advantage

Encora’s partnership enabled Switchfly to turn performance bottlenecks into a competitive edge through a fully modernized, modular platform.

50%

Reduction in Agent Onboarding Time

50%

Faster Development Cycles

Bulletproof reliability during peak booking seasons when clients need it most
Architectural simplicity that makes maintenance predictable and efficient

The team now proactively proposes solutions to clients, knowing they have the platform stability and agility to deliver on promises.

The Bottom Line

This transformation turned Switchfly from a company constrained by technical debt into a platform leader setting the pace for travel industry innovation with composable, modern architecture.