How Modular Architecture Transformed Switchfly's Market Position 

The Challenge

Switchfly, a leading provider of loyalty solutions and e-commerce tools within the travel industry, struggled to keep up in a fast-moving market as their legacy technology systems were no longer viable for the demands of today's travel clients and market expectations, reducing delivery speed, system reliability, and adaptability. The result was slower software releases, frustrated clients, and a growing gap between Switchfly and more agile competitors, with growing pains that included legacy systems that couldn't keep up with client demands for faster feature releases and seamless integrations, slow connections to airline booking systems that frustrated customers during peak travel periods, system crashes during busy seasons that put meaningful client relationships at risk, inefficient workflows that made simple updates take way longer than they should, and old code that couldn't adapt to changing business needs or new requirements. Switchfly needed a partner to transform its technology into something faster, more reliable, and ready for growth, and they chose Encora to make it happen.