CASE STUDY • CEE Insurer

How an Eastern European Insurer Accelerated Product Growth by 63%

Industry

Insurance

Our Contributions

Core Modernization, Intelligent Process Design, AI-augmented s/w Designing, Agent-native App development

The Challenge

A leading insurance provider in Central and Eastern Europe recognized growing demand for localized insurance products but faced outdated corporate platforms that limited their ability to launch and scale regional offerings. While the parent company offered autonomy to innovate, legacy software couldn't support product implementation, market responsiveness, or digital transformation. The company struggled with inflexible systems that couldn't support new product development and platforms misaligned with regional market needs. They also faced a lack of digital capabilities, talent shortages in insurance technology, and competitive pressure to modernize quickly. Technology limitations became a strategic roadblock where speed and personalization are crucial. They chose Encora to build a modern sales platform with insurance expertise.

How We Did It

Encora brought a structured modernization strategy focused on digital agility, composable architecture, and cloud-native scalability.

Strategic Platform Design & Architecture

We provided technology consulting and architecture design to create a composable, modernized foundation. Legacy components were rebuilt into flexible modules, enabling new insurance offerings without disrupting operations.

Digital Transformation & Data Intelligence

We built a modern Agent & Broker Sales Platform with enhanced user experience and seamless integration, including advanced reporting and analytics tailored to regional market demands.

Operational Excellence & Quality Engineering

We implemented end-to-end DevSecOps pipelines and test automation using Azure DevOps tools to accelerate deployment cycles while maintaining quality and security.

The Result: From Platform Constraints to Market Leadership

Encora helped transform a legacy bottleneck into a high-performance digital sales ecosystem. What began as a system upgrade evolved into a composable platform capable of continuous innovation and scalable delivery.

63%

increase in policies created

41%

increase in new insurance products launched

Modern Agent & Broker Sales Platform with enhanced functionality and user experience
Comprehensive Claims Management System strengthening service offerings
Real-time analytics and reporting tools providing valuable business insights for decision-making

Instead of being limited by legacy architecture, the company now leads with agility, launching new products faster, scaling regionally, and serving customers with improved responsiveness.

The Bottom Line

By transforming a legacy-bound organization into a digital-first insurance leader, Encora enabled rapid innovation and measurable growth. With a future-proof composable architecture, the company is now positioned to lead in the fast-evolving CEE insurance market while others are still modernizing, leveraging modern technology to launch products faster, scale regionally, and serve customers with improved responsiveness.