CASE STUDY • Leading Global Insurer

How a Leading Global Insurer Modernized Its Customer Portal with AWS Cloud Migration

Industry

Insurance

Our Contributions

Modernization & Migration, Cloud-native AI Platform Engineering, Intelligent DevSecOps, Data Governance & Quality Management, AIOps

The Challenge

Our client was a global property and casualty insurer, operating in over 30 countries. With 45,000 employees and nearly a century of industry experience, their infrastructure was unwieldy and expensive to maintain. Legacy SharePoint and SQL Server systems could not handle growing claims volume and policy management needs. Users needed to navigate multiple platforms, delaying customer service and increasing operational costs. Limited visibility into claims status and policy analytics also hindered underwriting decisions and customer communication. The client chose Encora for our ability to deliver modular, scalable, and customer-focused digital experiences.

How We Did It

Encora developed a customer-centric modernization strategy using composable AWS cloud services. We conducted user research and journey analysis to create modular, scalable solutions that adapt to changing needs.

Customer-Centric Discovery and Strategy Development

We conducted user research, defined customer personas, and analyzed existing systems to develop a product roadmap focused on customer needs. This customer-centric view helped us reimagine traditional system boundaries and create a unified experience.

Cloud-Native AWS Implementation

By moving SharePoint and SQL Server systems to AWS, the capacity was automatically adjusted based on demand. This helped reduce technology costs, meet strict insurance data protection rules, and handle busy periods without slowing the system.

Unified Platform Development with Modern Architecture

A consolidated digital experience eliminated system fragmentation for users and policyholders. The composable architecture allows rapid adaptation to changing regulations and enables quick deployment of new products across global operations.

The Result: Streamlined Operations and Enhanced Customer Experience

Working with Encora, the insurer evolved from managing disconnected legacy systems to operating a unified, cloud-native platform that serves both agents and policyholders seamlessly:

400%

increase in direct deposit signups per month

300%

increase in injured worker portal enrollment

95%

reduction in operational costs

$200K+

saved annually

The Bottom Line

This transformation repositioned a traditional insurer to compete effectively in the digital insurance landscape. Their unified platform now enables rapid response to regulatory changes, faster product launches, and seamless digital experiences while maintaining their century-long reputation for trust and stability.