CASE STUDY • Clinical Trial Company

How a Leading Clinical Trial Company Cut Trial Times and Payment Delays with Blockchain Technology

Industry

Healthcare & Life Sciences

Our Contributions

Conversational & Agentic UX/CX Design, Intelligent process design, Data Governance & Quality Management, Modernization & Migration

How a Leading Clinical Trial Company Cut Trial Times and Payment Delays with Blockchain Technology

The Challenge

A blockchain-based clinical trial company was constrained by outdated paper processes and manual workflows that delayed the life-saving medical research they aimed to accelerate. The company faced interconnected problems: untrusted data from paper systems prone to tampering, lengthy financial reconciliation causing delayed payments, manual processes that couldn't scale with demand, high patient abandonment due to travel requirements, and inaccurate forecasts from unreliable data processing. To fulfill their mission, they needed a trustworthy digital platform to eliminate travel barriers and create seamless experiences for all clinical trial stakeholders.

How We Did It

Encora delivered a secure, scalable, and user-friendly platform tailored for the unique needs of clinical trials. We knew the healthcare industry needed something they could trust completely, so we built the entire solution around transparency and efficiency.

Product Management

We collaborated with end-users - physicians, site coordinators, and study sponsors - to identify gaps and pain points. We defined product roadmaps, features, and user stories based on real needs while ensuring compliance requirements were met.

Product Development

We developed a comprehensive blockchain-enabled system with a hybrid Electronic Data Capture model, proprietary app distribution center, advanced audit trail tracking, and automated processes to reduce errors and manual effort.

CX Transformation

We designed and optimized the platform for all stakeholders by monitoring usage patterns, ensuring brand consistency across web and iOS environments, using User Behavior Analytics, and creating intuitive workflows that simplified complex tasks.

The Result: Faster Trials, Happier Patients, and Real-Time Insights

Partnering with Encora, the client built America's first blockchain-enabled Clinical Trial Management & Financial System and the difference was immediate.

50%

reduction in subject's visit duration

95%

reduction in payment turnaround time

Made trials more convenient with significantly shorter patient visit durations
Ensured timely compensation for participants and staff with faster payment processing
Enabled immediate help and trial adjustments when patients needed them most
Simplified information submission processes, reducing error risks for healthcare personnel
Provided real-time views of patient activity and financial data for informed decision-making
Enhanced data integrity and transparency that regulatory agencies could trust
Created seamless flow of compliant data ensuring reliability and accuracy throughout the system

The entire ecosystem of patients, providers, sponsors, and regulators benefited from a smarter, more efficient clinical trial process.

The Bottom Line

What started as a paper-heavy, error-prone process is now a modern, blockchain-enabled clinical trial platform built for speed, accuracy, and scale. With real-time visibility, faster operations, and stronger trust in the data, our client is leading the way in the next generation of clinical trials.

What used to slow down medical breakthroughs is now accelerating them. This client isn't just keeping up with digital healthcare; they're defining what the future of clinical research looks like.