CASE STUDY • A Global Insurance Broker

Delivering a Digital Broker Workbench for a Global P&C Insurance Broker

Industry

Insurance

Our Contributions

Solution Architecture & Design, Custom Platform Development, System Integration & Implementation, Low-Code Platform Customization

Driving Digital Transformation for a Global Insurance Broker

The Challenge

One of the largest global insurance brokers faced operational inefficiencies from manual processes and disconnected systems. Brokers manually input client details into multiple rating tools, causing quotes to take days instead of minutes. Clients had no digital self-service options for purchasing online. Complex multi-underwriter cases made comparing terms, managing allocations, and maintaining audit trails difficult. The broker needed a unified digital solution to improve accuracy and deliver faster client experiences.

How We Did It

Encora built the Workbench solution specifically for insurance teams, modernizing operations while maintaining flexibility and control using FintechOS low-code toolset.

Quote and Bind Capability

Managed the entire quote lifecycle, including risk capture, rating, multiple premium options, referrals, and binding all in one place.

Optimized Workflow

Automated integrations with KYC/sanctions checking, risk lookups, referral handling with underwriter logins, external raters and PAS systems, document generation, and autorenewal processes.

Multi-Underwriter Comparison

Managed referrals, endorsements, subjectivities, compared terms, managed slips, and allocated percentages across underwriters with complete transparency and version control.

Quote and Buy Digital Front-end

Created an online client-facing portal enabling fast quote-and-buy functionality, handling direct debit and card purchases with tacit renewal functionality.

The Result: Accelerated Operations with Reduced Administrative Burden

The platform delivered faster quotes through instant rating and automation, cutting turnaround times from days to minutes.

80%

reduction in manual processing

Brokers freed to focus on clients with dramatically reduced administrative burden
Digital quote-and-buy improved client engagement and responsiveness with tacit purchase flow increasing renewal conversions
Data reuse and integration minimized rekeying errors, improving accuracy
Multi-underwriter workflows streamlined negotiations and placement, improving collaboration

The Bottom Line

The Broker Workbench delivers speed, accuracy, flexibility, and client confidence that modern insurance brokers need to compete. By unifying multiple workflows and offering seamless digital experiences for both brokers and clients, the solution drives business growth while reducing operational cost and complexity. Whether managing delegated schemes or placing complex open market risks, brokers now have a digital foundation that scales with their business and meets evolving market demands.