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CASE STUDY    •    ServiceLink

How Servicelink Accelerated Growth and Cut Costs Through Cloud Migration 

Industry

Insurance

Our Contributions

Cloud-native AI Platform Engineering ,Modernization & Migration, Intelligent DevSecOps, AIOps, Autonomous FinOps & SecOps

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The Challenge

Servicelink, a premier national mortgage services provider, faced critical challenges with its legacy loan system, threatening its competitive advantage. Manual processing workflows dominated operations, driving up underwriting costs and creating bottlenecks during peak seasons. The inflexible infrastructure couldn't scale effectively, leading to processing delays and missed business opportunities. Outdated deployment practices slowed new product launches and interest rate adjustments, while evolving regulations created compliance risks. Complex loan origination processes frustrated employees and hindered productivity. Without modernization, Servicelink risked losing market share to agile competitors who could respond faster to market demands and regulatory changes. 

How We Did It

We developed a cloud-first migration strategy that addressed operational needs and scalability requirements. 

Infrastructure Migration and Modernization

We moved them to the Azure cloud, reducing dependence on physical servers and IT infrastructure. Our services automatically adjust capacity based on demand and intelligently route traffic to ensure consistent performance and control costs.

Composable System Reengineering with Microservices

We rebuilt the Enterprise Loan System with a modular architecture consisting of flexible, reusable, and adaptive components. This architecture reduced manual processes and improved data connections, system performance, and customer response times.

DevOps Pipeline and Security Integration

Automation enables faster, more reliable software updates and feature releases. Security is built into every layer of the development process. Secure credential management and comprehensive monitoring identify issues before they impact operations.

The Result: Improved Efficiency and Reduced Costs

Working with Encora, this mortgage provider updated their technology capabilities, moving from legacy constraints to efficient operations that support growth: 

55%

increase in processed work orders

20%

reduction in deployment time

20%

reduction in infrastructure costs

  • Enhanced security posture and regulatory compliance 

Today, they're using their composable, cloud-native platform to compete more effectively and grow their business.

The Bottom Line

This transformation moved a mortgage provider from legacy constraints to operating with cloud-native efficiency and composable architecture. With their modular infrastructure and automated processes, they now scale operations to meet seasonal demand while maintaining mortgage industry compliance and security standards.