Travel & Hospitality
Travel has gone mobile-first and AI-native, but backend systems are struggling to keep pace.
The travel industry represents a massive $10.9 trillion global market, but most companies are stuck with legacy systems that fail to keep pace with customer expectations. Leaders are already moving, building AI that anticipates needs, platforms that scale rapidly, and experiences that convert bookers into advocates.
72%
of respondents care more about having the right travel experience than the cost of the trip.
80%
of travelers say booking entirely online is essential.
68%
of online traffic for travel and hospitality websites in 2023 was from mobile devices.
71%
of travelers now prefer booking their trips online or through mobile apps.
Who we work with
Encora partners with airlines, hotels, and OTAs worldwide to modernize legacy systems, orchestrate AI-first experiences, and build composable platforms for lasting growth.
How We Help Travel & Hospitality Companies
Every trip tells a story. Every stay creates a memory. Behind every booking are complex technology systems managing inventory, pricing, payments, and customer data in real-time. We help you capture more value from every customer interaction while your competitors struggle with outdated systems. We build the technology infrastructure that makes seamless experiences possible.
Transform loyalty programs with AI that anticipates traveler needs, delivers hyper-personalized experiences, and creates unified journeys across every touchpoint and channel.
Eliminate front desk bottlenecks and reduce staffing costs with digital check-ins, mobile keys, and contactless payments that let guests control their entire experience while freeing your team to focus on high-value service.
Capture revenue that competitors miss with AI that automatically adjusts prices based on demand, events, and competitor rates. Avoid lost bookings when you price too high and capture extra profit when demand spikes.
Replace booking systems that are slow to process reservations and frequently crash. Build modern platforms that handle bookings instantly, reduce customer wait times, and let staff focus on service instead of troubleshooting system problems.
High fuel costs and vehicle breakdowns drain profits and delay deliveries. Our AI finds the best routes and predicts when vehicles need maintenance, cutting fuel expenses, and preventing costly disruptions.
Data breaches cost millions in fines and destroy customer trust overnight. Our AI watches for threats around the clock, automatically blocks suspicious activity, and keeps you compliant with privacy regulations.
NEXT-GEN TRAVEL EXPERIENCE
How Gen Z is revolutionizing travel planning and why your digital experience needs to catch up
Our latest insights explore how the newest generation of travelers is rejecting traditional booking paths, demanding AI-powered personalization, and making purchase decisions in entirely new ways. Learn how to capture this $143 billion market by building the frictionless, social-first experiences they expect.
What our clients say about us
UCC
Viboon Chaojirapant,
Director
Derby Soft
Keith Cotton,
Managing Director
Corcentric
Manish Jaiswal,
Chief Product Technology Officer
