Consumer expectations shift overnight, margins shrink, and competition intensifies. Success demands that retailers become composable: rapidly adapting processes, data, and experiences, guided by human insight and powered by intelligent systems that accelerate revenue and speed to market.
80%
of retailers will adopt generative AI by 2027 for personalization and operations.
60%
of retailers will adopt composable commerce by 2027, with 30% faster time-to-market.
20%
supply chain cost reduction through advanced analytics and AI optimization.
$12T
in Gen Z spending power by 2030 will drive social commerce innovation.
Encora is the engineering partner of choice for global retailers, CPG companies, and consumer brands. We help retailers across categories to personalize customer journeys, drive operational agility, and accelerate digital growth through orchestration of agentic workflows & engineering of intelligent platforms.
Encora offers solutions that allow Retailers to drive new revenue, improve customer retention and operate more efficiently. Working with us gives retail business & technology leaders unparalleled access to a global talent pool skilled in the latest tools and technologies, and a partner with a solid track record of reliability and quality.
Create cohesive experiences across physical and digital channels using AI-driven personalization and real-time data. Increase customer engagement and loyalty through contextual interactions that bridge in-store and online journeys.
Deploy intelligent systems to personalize recommendations, optimize pricing, and anticipate customer needs via conversational commerce. Drive higher average order values and lifetime customer values through AI-driven experiences.
Transform legacy systems into agile, cloud-native platforms for faster deployments and smoother integrations. Gain the flexibility to innovate rapidly in dynamic retail environments.
End-to-End Product Engineering to build scalable, cloud-native applications using microservices, DevSecOps, and CI/CD automation. Embed AI/ML, real-time analytics, and data mesh architectures to power intelligent retail platforms.
Build adaptive supply chains using predictive analytics, AI, and real-time dashboards. Minimize disruption, optimize inventory, and boost operational efficiency from sourcing to shelves.
Launch fast, scalable, conversion-optimized eCommerce platforms—from site architecture to ERP, CRM, and fulfillment system integrations.
RETAIL INNOVATION
Explore how AI-powered CloudOps helps retailers optimize costs, ensure peak-season reliability, and deliver seamless omnichannel experiences. This visual report outlines five key strategies top retailers use to transform technology challenges into competitive advantages.
1800Flowers
Arnie Leap,
Chief Information Officer
Volumatic
Neil Shute,
Technical Director
Opta
Colin Smith,
SVP - Operations
NEXT-GEN RETAIL
Latest retail innovations,
market shifts, and
consumer trends worldwide.
