CASE STUDY • State-Owned Bank
Modernizing Governance: A New Era for a State-Owned Commercial Bank
Industry
Banking and Financial Services
Our Contributions
Intelligent process design, Organizational AI readiness & enablement, AI Governance & Responsible AI framework
The Challenge
Over decades, this multinational state-owned bank grew into a vast operation serving millions of customers through five solution departments, 15 functions, and over 45 development teams. As the organization expanded, so did the complexity of coordinating teams, launching new products, and meeting evolving customer expectations. Product launches followed a traditional waterfall approach, and departmental silos made collaboration on critical services more challenging. The lack of a standardized prioritization framework sometimes slowed the delivery of high-impact initiatives. Regulatory compliance requirements, though essential, added layers of process that lengthened service improvement cycles. With teams organized around legacy structures and still building agile capabilities, the bank saw an opportunity to modernize how it delivers software and customer solutions. They partnered with us to accelerate innovation while maintaining the stability and trust their customers expect.
How We Did It
We knew lasting change in banking demands both cultural shift and methodological rigor. Our approach built capabilities from the ground up, with scalable frameworks tailored to their complex structure.
The Result: Agility Replaces Bureaucracy
What happened next transformed how this bank delivered customer-facing banking services, and how the entire organization thought about innovation and customer value in financial services:
The transformation touched every corner of their operation:
300%
increase in User Story Points delivered per sprint
50%
reduction in Sprint Length, accelerating time-to-market
Sprint cycles reduced from four weeks to two, doubling delivery speed for new banking products and customer service enhancements
Silos were replaced with integrated IT and business teams that now
collaborate on banking solutions
Story sizes shrank from 13 points to 3–5, improving estimation accuracy for banking product development timelines
40% of teams earned quality certifications, essential for regulated banking markets, strengthening confidence and competitiveness in regulated markets.
Real-time metrics replaced guesswork, giving leaders clear visibility into banking product development progress and customer impact
Over 500 professionals were trained in Agile, building internal capability to drive sustained innovation in financial services.
Agile adoption crossed over 90%, transforming banking operations from pilot programs to a company-wide shift.
The bank reshaped its operations, achieving true agility while preserving the control and compliance essential to its mission.
The Bottom Line
The transformation turned a slow-moving institution into an agile, responsive one that delivers customer value at market speed without compromising compliance. With scalable frameworks, cross-functional teams, and a modernized workforce, the bank is ready to compete with FinTechs and traditional players.