Financial Services & Insurance Businesses
Claims Management, Simplified 

Encora’s claims automation solutions are specially developed to automate common patterns in claims processing, eliminating hundreds of manual processes and streamlining workflows with minimal human intervention.  Discover what Encora can do for optimizing your claims processes. 

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Automate Your Claims Cycle for End-to-End Results 


reduction in customer turnover


increase in employee productivity 


reduction in cycle duration


management control of work in-process

6-8 weeks

from deployment to early ROI

Increase in consistently accurate payments

Optimize Claims
Operations with

Build better client affinity, achieve higher satisfaction, and faster claims resolutions at reduced costs.

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Faster Claims Processing 

Streamline the claims cycle by eliminating manual tasks and automating processes and workflows between systems 


Improved Operational Efficiencies 

Consolidate claims-related information, rules, and history, then distribute tasks and decision-making to the right staff, providing a collaborative workbench that enhances employee productivity 

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Reduced Costs 

Leverage the power of existing line-of-business and content management systems while eliminating manual and paper-based transactions that burden other resources 


High Customer Satisfaction 

Promote quality with integrated rules that produce consistent, timely, and reliable results throughout the claims cycle 

Exception Claims Handling 

When exception claims handling is dependent on error-prone manual tasks, the effects include inefficiencies and a suffering bottom line.

Encora's enterprise solutions transform claims operations by eliminating manual activities without replacing the existing administrative systems.
Encora’s enterprise solutions:

Speed up cycle times

Streamline work processes

Eliminate manual and paper-based transactions

Consolidate all decision-making tasks, information, rules and history

Distribute work and exceptions to the right staff, providing a collaborative workbench

Promote quality and consistency with integrated rules

Leverage the power of existing line-of-business and content-management systems

Complex Claims Management  

Insurance isn’t the only industry managing high volumes of complex claims. The risk of inaccurate payments, the cost to process a claim, customer satisfaction and the impact on reputation demand a consistently speedy and accurate resolution of claims.

Encora's Complex Claims solution is specially developed to automate common patterns in claims processing: streamlining work with minimal human intervention, eliminating hundreds of manual activities and enabling you to focus on the knowledge-based values of accuracy and customer service.

Encora’s Complex Claims Solutions
has helped businesses achieve:  

50% less customer turnover

Accurate and consistent payments

45% increase in employee productivity

50%+ reduction in cycle times

100% management control of work-in-process

ROI in as soon as 6-8 weeks

Claims Handling 

Encora’s domain experience, Ultera software assets, and Appian Corporation allow insurers to transform operations by targeting all aspects of the claims-handling process: intake, case planning, task management, analytics, rules, history, data, and documents.

Encora’s Disability Claims Management solution allows our clients to meet their challenges, surmount obstacles and achieve complete digital transformation in their operations.
With the intelligence of Appian's low-code development platform, and the hidden power of your existing line-of-business systems...

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Lowest policy-lapse rates in the industry

Improved service levels and cycle times

Targeting of cases most likely to lead to more rapid “return to work” success

Millions in direct dollar savings per year