The State of
 Telemedicine 

User Experience 2021 Report

A quantitative analysis of the current state of telemedicine apps with real-world telemedicine users.

The State of Telemedicine User Experience 2021 Report gives your company the insights needed to engage patients.

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Telemedicine is a Rapidly Growing Industry

Telemedicine’s popularity has been rapidly growing with experts predicting double-digit growth well into the mid-2020s.

App providers that understand and address users’ pain points will be able to provide a better user experience (UX) to a market that will continue to grow well after the pandemic is behind us.

What was once thought as a trend, is now something software companies need to catch up to, be ready to ride the Telemedicine innovation wave during 2021.

Main Telemedicine Insights from UX Research

  1. Who is using telemedicine? Learn in-depth details about your users' needs and wants.

  2. What is the industry doing well? This is what we can build upon to continue innovating.

  3. What common pain points exist in user journeys? Start addressing your users' needs by setting up a reliable customer journey map.

  4. Identify key areas Where telemedicine providers and app designers can improve UX going forward.

The future of Telemedicine is intertwined with friendlier UI and engaging UX that give users immediate and customizable journeys

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This State of Telemedicine UX 2021 Report elaborates on the findings and key insights on how app designers and engineers can address the most common telemedicine pain points users have reported over the last year.

About us

Encora helps companies build secure telemedicine apps applying the most advanced and efficient UX Design Methodologies.

Our UX Design Team can power up your software product's user experience.

With our expertise in the Healthcare Industry, we can help you engage telemedicine users and to create a seamless personalized experience.

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