Modernizing the Profile Screening Solution for Enhanced Scalability and Reliability

In lieu of the strained legacy application infrastructure and its impact on scalability and reliability, Encora devised a modernization strategy for the client, primarily focused on migrating to an efficient and powerful platform. Encora selected AWS as the platform of choice due to its comprehensive suite of cloud-native services and robust infrastructure, which aligns perfectly with the client's needs for scalability, reliability, and performance. AWS offers a range of managed services that significantly reduce the IT team’s overhead in server management, allowing the team to focus on innovation and product enhancement. Several key initiatives facilitated by team Encora include: 

• Product Management: Contributed to technical definitions and experimentation that enabled product’s expansion towards an API-as-a-product approach, and enforced Behavior Driven Development (BDD) to align business needs to deliverables of the development teams. 

• Cloud Architecture & Engineering: Decoupled the architecture into microservices using AWS, enhancing scalability, availability, and reliability through disaster recovery, backup, and fault-handling. 

• Product Modernization: Rearchitected and delivered major releases of the platform, enhancing its core functionality and providing new features.
  
  
• Data Architecture: Clustered the solution’s data layer, reliant on an unscalable third-party tool by externally managing data synchronization and request loads, enabling scale-out.
  
  
• UX Design: Applied service design techniques to identify improvement opportunities in product features. 
  
  
• Application & Product Maintenance: Provided L3 support and ongoing evolution of the solution.
  
  
• Infrastructure-as-Code (IaC): Updated the tech stack, monitoring and observability, and configured ecosystems of applications to fit a new service mesh architecture.
  
  
• Test Automation: Designed and executed comprehensive platform testing, including load, performance, unit, integration, and functional testing. Utilized BDD (Behavior Driven Development) to align business needs with deliverables, ensuring quality and speed.
  
  
• Code Synthesis, Refactoring & Documentation: Utilized Github Copilot to streamline coding and test case generation activities. 

Encora transformed the client’s Profile Screening Solution by modernizing their infrastructure, leveraging AWS-managed services. This helped the client with substantial improvements in scalability, performance, and cost-efficiency. The overall results include: 

• Reduced IT Overhead: Reduced the IT team’s overhead in server management.  

• Modern Architecture Standards: Upgraded the Profile Screening Solution to modern architecture standards. 

• Enhanced Scalability and Reliability: Adopted modern cloud-native services, significantly boosting scalability and reliability. 

• Improved Resiliency: Implemented automated disaster recovery procedures and fault-tolerant workflows that greatly improved the system’s resilience, effectively eliminating solution outages. 

• Reduced Operational Cost: The optimized use of the cloud, with the new architecture, also reduced the operational costs of the solution. Achieved an 84% cost-efficiency gain per million configured user-defined searches. 

• Increased Search Capacity: Increased the number of configured user-defined searches supported by their profile screening solution from 10M to 100M+.