With our field mapping option, choose which fields to sync with Microsoft Flow and have them available in your Freshdesk contacts.
Quickly visualize at a glance all your Accounts, and Contact Information.
The right data where your Sales and Support agents need it!
See Dynamics account information within a profile inside Freshdesk.
Freshdesk fields will be overwritten by the Microsoft Dynamics 365 CRM data. By default, the fields Full Name, Email and Mobile phone are mapped. You can choose more fields to map from your Dynamics 365 CRM.
Save time and reduce escalations. All the information you need, in the same platform. The right data where your Sales and Support agents need it!
Deliver exceptional sales & support services with information updated in real-time.
per Freshdesk account/month
Free 21 days trial